Return Policy

Return Policy
Effective Date: September 18, 2025

At Neutral.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer an easy return process.

Eligibility for Returns

• Returns are possible within 7 days after delivery.

• The product must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (such as order number or receipt) is required for processing returns.

Non-Returnable Items

• Certain items may not be eligible for return due to hygiene or safety reasons. (You can specify these if needed, e.g., cosmetics, undergarments, or customized items.)

Refund or Exchange

• Once your return is approved, you may choose between a refund or exchange.

• Refunds will be processed through the same method used for payment.

Contact for Returns

To initiate a return, please contact us by clicking on the WhatsApp icon shown below or by visiting our Contact Page.